We offer a generous 90 day no-nonsense return policy. You can call us at 021-29853900 or Whatsapp at +62811-1300-2242 or email to cs@ikea.co.id. Please be informed that you may return the unopened item with the original purchase receipt from IKEA.
The refund timeline for an Online order is 14-21 business days from the date of refund issued. Refunds will be done via the initial payment method and please note that refund amount is subjected to conditions of the products.
Yes, the products bought online (www.IKEA.co.id, IKEA Indonesia app, WA order) or through click & collect can be returned even at IKEA stores. You can return for free at any IKEA store. You will need to take all of the unopened and unused products in its original package, together with a copy of your Order Confirmation email.
We offer a 'Love it, Exchange It' policy for mattresses wherein the customer gets to try the mattress for a minimum of 30 days. In case they wish to return, we will only exchange the mattress once during this 90-day period. For more information, please click on: return policy
You can access a list of all our guarantees and warranties here. Good to know: Our guarantees and warranties start on the day of purchase. When making a claim you will need the original purchase receipt as proof of purchase.
Assembly instructions can be found on the website on the respective product details page. Our customer support team can also share the pdf document within 24 hrs of the complaint being lodged. Please call us at 021-29853900 or Whatsapp at +62811-1300-2242 or email to cs@ikea.co.id for assistance.
Delivery costs will be calculated systematically depending on the weight of IKEA purchased product and delivery destination. Click here to see details of the delivery fee.
We are delivering to addresses within Jabodetabek, Bandung, Semarang, Surabaya, Bali, Solo, Makassar, Yogyakarta, Malang and Bali. Delivery restriction can be occurred and will be communicated via dedicated comment box on the shipping address page. Click here to see details of the delivery coverage.
You will receive a SMS notification or call prior to your scheduled appointment on the day of delivery. If you are unable to receive your delivery, please call us at 021-29853900 or Whatsapp at +62811-1300-2242 or email to cs@ikea.co.id to reschedule a new delivery date. A Re-Attendance fee shall apply for the next delivery attempt. Click here for home delivery and assembly terms and conditions.
Yes, customers can make an order online and choose 'Click & Collect' option to pick the order themselves. Click here to see details of our 'Click & Collect' locations.
The days of delivery differ depending on locations and means of shopping. To track your order online please click on: Track & trace. Kindly note that it may take up to 24 hours for tracking data to be available. Alternatively, you can connect with us via call at 021-29853900 or WhatsApp at +62811-1300-2242 or email to cs@ikea.co.id.
Most IKEA products are generally easy to assemble and require no special tools. However, if you prefer, you can leave the assembly of your purchase to our professional, independent partners in your area that can come to your home and assemble and install our products. See our Assembly page for details.
Our specialist team can professionally install your new kitchen or bathroom. You can forget about difficult and time-consuming jobs such as fitting sinks, taps, showers, worktops and appliances. Click here to see the details of the service.
We now have Online Kitchen Planning, therefore you can consult with our kitchen experts virtually. This service is free of charge. After having the virtual session, you'll receive: 3D design, Product list, A kitchen quotation and estimates for additional services, such as delivery and installation.
You can provide your own measurement. However, we can also arrange for an experienced professional to visit your home and measure your space starting from Rp 350.000 depending on the distance to your address to get the precise measurements that are so crucial to your new kitchen or bathroom.
Once you are happy to proceed with our kitchen installation service, we will visit your home or workplace to make sure the measurements and design are correct. Through the installation of your new kitchen, we will coordinate the job from start to finish. We are so confident of the quality of installation; we give you up to 6 months guarantee on workmanship. This workmanship guarantee is only applicable if the IKEA Product is purchased from us and the installation service is booked from us.
With a planning fee starting from Rp1,500,000, we’re here to help bring your needs and dreams to life, no matter how big or small your project is. Click here for more information. Simply place your booking here, and you’ll receive a confirmation email for your scheduled appointment.
Our planning tools will help you give shape to your ideas to conceptualize your dream kitchen, office furniture, wardrobe or storage systems. Go ahead, play with colours, styles, sizes and configurations to create that perfect design. Follow the link to our planning tools free of cost: Planner
IKEA Family is the IKEA loyalty club that is open to everyone, and it’s free to join with no membership fees. As an IKEA Family member, you can enjoy offers on selected home furnishing products, food and services, not to mention free coffee every time you visit our store.
We sent verification email to your registered email. Kindly check your inbox /spam. If you don't receive our verification email, please contact us at 021-29853900, whatsapp +62811-1300-2242 or send an email to cs@ikea.co.id.
If the phone number is already registered, please login with that number. If you have never registered, please contact us at 021-29853900, whatsapp +62811-1300-2242 or send an email to cs@ikea.co.id.
You can reset the password via IKEA Indonesia app & www.ikea.co.id. If you are unable to reset your password, please contact us at 021-29853900, whatsapp +62811- 1300-2242 or send an email to cs@ikea.co.id.
You can request a new password by selecting 'Forgot your password' on the login page. If your email address is registered, we will send you an email with a link to create a new password. If you have forgotten your email address, you can contact us at 021-29853900, whatsapp +62811-1300-2242 or send an email to cs@ikea.co.id.
You can update any of your details such as name, address and contact details online via your IKEA Family profile. Or, you can contact us at 021-29853900, whatsapp +62811-1300-2242 or send an email to cs@ikea.co.id.
If you create a new account with the same data, the entire transaction history and reward points on the deleted account cannot be moved and the new account will be empty with new transaction data.
To delete your account, please go to My profile and select the 'Permanently delete your account' option. Please be informed that you can't recover the account after the delete process.
If you create a new account with the same data, the entire transaction history and reward points on the deleted account cannot be moved and the new account will be empty with new transaction data.
You can claim your free coffee by showing your coupon on the My Rewards page in the IKEA Indonesia app and your shopping receipt. Members are limited to redeeming the coupon once daily. See the full terms and conditions here.
You can find your active & inactive reward in your account - My reward section. For any reward issue, please contact us at 021-29853900, whatsapp +62811-1300-2242 or send an email to cs@ikea.co.id.
Please be informed that to be able to use the reward coupon, customer need to show their IKEA Family QR code. We suggest to change your password regularly or reset the password for your account security.
To get your transaction recorded, you need to show your QR code or mention your phone number at the time you purchase. For online transaction, please login to your IKEA Family account.
Unfortunately, we can't add your old purchases that were made before you joined the IKEA Family.
If you’ve lost a personal item during your visit, please stop by the Customer Service area near the store exit. Our staff will gladly assist you in checking if the item has been found.
If you are unable to return to the store immediately or have left behind an item you purchased, you can contact us through call at 021-29853900, whatsapp +62811-1300-2242 or send an email to cs@ikea.co.id. Our team will check the lost and found registry for you.
Please note: • All items left in the store area will be kept for up to 30 days.
If you accidentally left behind an item you purchased, please return to the store with your receipt. Alternatively, you can contact us and provide your receipt details for further assistance.
Please note: • We will keep purchased products for up to 3 days. • After 3 days, unclaimed products will be returned to stock.
You can buy online in our website www.ikea.co.id and IKEA Indonesia App. To place an online order, these are the general steps of your shopping journey with us: 1. Choose your product, add to cart & amend the quantity 2. Check order details 3. Confirm your shopping cart 4. Provide shipping & billing information 5. Choose payment options and finalise payment 6. You will see the payment transaction status on your screen 7. For a successful transaction, we will email you the order confirmation shortly
The price of our products online will normally be the same as the in-store prices. However, occasionally, some price differences might occur in the event of in-store only or online-only promotions.
The majority of our IKEA product range is available in our website and IKEA Indonesia App. However, only products with available stock will appear with the 'BUY' button.
Every effort is made to maintain the availability of items shown in the catalogue, but due to popularity and supply issues, some products may not always be available. Generally, IKEA can estimate when a product should be back in stock. Because IKEA products are manufactured throughout the world, there are sometimes circumstances which can cause delivery delays.
You are able to check stock availability on each product page. For online or home delivery order, customers may refer to stock availability in our Warehouse. Please note that there may be a small delay in updating the inventory numbers online and the final stock availability is subject to a final check by the system just before the payment stage.
We have made stock information more accurate and data is now updated by 20 minutes. But of course, the product can be out of stock between checking and taking them from the shelf.
Please call us at 021-29853900 or whatsapp at +62811-1300-2242 to cancel your order. Cancellation* is allowed up to 12 after the order is paid and confirmed.
Delivery will take place within 3 to 10 working days from the date of order. The delivery time may vary according to your destination. During peak season, we seek your kind understanding as delivery lead time may be longer due to surge in order volume.
The error you are facing could likely be because of stock availability on pin code not being serviceable. Please reach out to us at 021-29853900 or whatsapp at +62811-1300-2242 or email to cs@ikea.co.id for more help.
The discount applicable is communicated on the website and the store for the product you are purchasing. However, if you are looking for member benefits you can always sign up for the IKEA Family program: Here and or IKEA for Business for the IKEA Business benefit.
IKEA.co.id is optimised for the most used versions of Internet Explorer and Firefox on Windows, Firefox and Safari on Mac OS X. The site is created for a screen resolution of 1024x768 or higher.
We do not require any information to obtain access to any part of our site, unless specifically stated. We may ask for specific information in order to provide a service to you, such as sending you a catalogue. Information requested may include name, title, company, address, e-mail address, and phone number.
We do anonymously track traffic patterns using cookies, in order to measure site performance and make improvements. Cookies are small pieces of information stored on your computer that are read by the browser. These cookies will be automatically deleted after you leave the site.
This site features hundreds of IKEA products as a way of demonstrating the breadth and depth of our product range; however, this is only a small portion of IKEA’s complete product range. Each store carries a much larger selection. Be sure to visit your local IKEA store for a look at our full selection.
